@TeamYouTube @YouTube YT app on my Samsung TV frequently shows ads even though I've a Premium account. and after that App stops getting my contents on TV. all I can see is blank greyed out cards. I have to logout and login again to fix this problem. happened 4 times this week
Thanks for reaching out. Just to confirm, are you signed into the right account linked to the subscription? Also, check if you're using the most updated version of the app. Keep us posted.
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yes I'm signed into right account linked (I used tap to sign option from my phone). and on latest version of the app both on TV and on my phone.
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Thanks for confirming. We recommend you getting in touch with our YouTube Premium Support team who can look into this for you. Contact them here: https://yt.be/help/hh11 . Hope this gets resolved.
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