@TeamYouTube My movies I bought are under low resolution only. Why? How can I fix it?
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Replying to @junguhnhwang
We'd like to help. Mind letting us know what device are you on? Does this happen across devices? Keep us posted.
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Replying to @junguhnhwang
Thanks for the details. Clearing your browser's cache and cookies would do the trick most of the times. If it doesn't work, we recommend getting in touch with our Purchase support team who can look into this for you: https://yt.be/help/purchases . Hope this gets resolved.
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Replying to @TeamYouTube
I cleared my browser's cache and cookies but it didn't work. So I reinstalled Chrome but it didn't work either. I think your policy deny me. Check it out, please. Originals are fine too. The problem is only about the movies I purchased.
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Replying to @junguhnhwang
Just to confirm, have you purchased an HD version of the movie or an SD? Let us know.
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Thanks for letting us know. Please reach out to our Purchases support team: https://yt.be/help/purchases . They can look into this further for you. Hope this gets resolved.
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