Have you tried uninstalling the app, restarting the device and reinstalling the app to check if that resolves the issue? Also, could you try using a different device to check if that helps? Let us know.
We'd like to look into it. What device are you on? Also, try signing out and signing back into your account to see if that makes a difference. Let us know.
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Thanks for the info. Could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
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