We're here to help. Just to confirm, are you using an Android or iOS device? Also, check whether restarting the device makes a difference? Keep us posted.
Appreciate you trying those steps. To help the right team look into this further, could you send feedback from the account/device experiencing the issue: https://yt.be/help/feedback ? While you may not get a direct response, we do review everything and use the details to fix issues.
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