I have that same problem. The videos won't play but the audio is fine and plays.
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Replying to @BlindingCarton
We'd like to help. What device are you on? Share additional info for us to look into it. Keep us posted.
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Replying to @BlindingCarton
Thanks for confirming. Try to uninstall the app updates > restart the device > install the app updates. Also, check if your device OS is updated. Let us know how it goes.
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Replying to @BlindingCarton
Thanks for trying those steps. Do you see this happening with a specific video or multiple videos? Let us know.
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Replying to @TeamYouTube
It's with every one that didn't have an ad on it when it first starts. If theirs an ad then after the ad it plays but no ad then the video won't play but the audio will.
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Appreciate you trying to fix the issue. As a next step, please login to the account/device experiencing the issue and send a feedback report: https://yt.be/help/g8TT . You may not get a response, but we do review everything and use the details to investigate and fix issues.
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