I have that same problem. The videos won't play but the audio is fine and plays.
Thanks for confirming. Try to uninstall the app updates > restart the device > install the app updates. Also, check if your device OS is updated. Let us know how it goes.
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I've done all that and it keeps doing it.
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Thanks for trying those steps. Do you see this happening with a specific video or multiple videos? Let us know.
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