@TeamYouTube I am watching live video feeds on my new Roku device. After about 15 minutes the feed stops and another video comes on. How can I fix this? Thank you.
-
-
Replying to @NeavillThomas
Thanks for reaching out. Try resetting the app and restarting the device to see if that makes a difference. Keep us posted.
1 reply 0 retweets 1 like -
Replying to @TeamYouTube
Ok, back home now. How do I reset the app? Do I need to remove and reinstall it?
2 replies 0 retweets 1 like -
Replying to @NeavillThomas
To reset the app on Roku: Go to Settings > Reset App. Once you're done with this, restart the device and try again. Let us know if that does the trick.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
No, that did not work. I’ve tried several times to reset, restart and then watch. Every time after about 15 minutes the view changes to something different. I have even disabled auto play.
1 reply 0 retweets 0 likes
Understood. For the right team to investigate, please submit a feedback report with as detailed information as possible: https://yt.be/help/feedback . You may not receive a response, but we do review everything to identify issues and fix them.
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.