@YouTube I'm trying to watch videos on my YT app on my phone (Android) but only the audio plays. The same thing is happening on my tablet.
Please help.
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Replying to @powerspyin1
While clearing your browser's cache and cookies clears things up on desktop, updating or reinstalling the app often fixes most issues on your mobile device. Let us know how it goes.
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Replying to @TeamYouTube
Already tried that. It didn't work. Some videos work but others don't. I also tried turning off the Wi-Fi on my phone & tablet and it did nothing. This is a screenshot of what I'm experiencing.pic.twitter.com/9RWQfV01jx
1 reply 0 retweets 0 likes -
Replying to @powerspyin1
Thanks for the details. Could you check if your device OS is updated to the latest version? Keep us posted.
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Replying to @TeamYouTube
Yes. Both of them are updated to the latest versions of YouTube
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Noted. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every report may not get a direct response, we review everything and use the details to investigate and fix issues.
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