@TeamYouTube "Sync to preview player" is not working in live streams. When you try to sync to preview player, instead of the stream appearing in the preview window the thumbnail appears. Can you please fix? Thanks.
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Replying to @AgendaFreeTV
Thanks for reaching out. Just to confirm, do you see this happening across devices/browsers? Also, do you see any specific error message? A screenshot or two would be helpful for us to take a closer look. Keep us posted.
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Replying to @TeamYouTube
I have tried 2 streams tonight (on PC, Chrome) and both times this issue happened. No error message, just when you press play on the preview window, after a couple seconds the thumbnail appears, instead of the stream video appearing. Perhaps someone there could test? Thanks
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Replying to @AgendaFreeTV
Appreciate the info. Could you try clearing your browser's cache and cookies? Also, using a different browser or Incognito mode? Let us know if either of these helps fix the issue.
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Replying to @TeamYouTube
I tried all of this and it didn't help. I'm not sure why any of that would've fixed the issue anyway. Can you just test it there by creating your own stream? Thanks.
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Hmm, we haven't seen any similar issues. We'd recommend getting in touch with our Creator Support team so they can look into this further. Here's how: https://yt.be/help/d4X4 . Hope this gets resolved.
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