@youtube my YouTube app is glitched. The vides won't load past 5 seconds. Ads are fine though, they all load but none of these videos, none at all load past the first 5 or 6 seconds. YouTube on my chrome app works weirdly. I've reset my phone but nothing works. I'm on Android 8.1
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Replying to @moneywaffles1
We'd like to help. While clearing your browser's cache and cookies clears things up on desktop, updating or reinstalling the app often fixes most issues on your mobile device. Let us know how it goes.
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Replying to @TeamYouTube
I've tried disabling and reinabling as but unfortunately still only plays the first 5 seconds. The YouTube on my chrome app works perfectly fine though only the app.
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Replying to @moneywaffles1
Thanks for the details. Is this happening on all the videos or only with particular one? Also, share the video URL for us to look into this. Keep us posted.
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Replying to @TeamYouTube
Yeah it's happening with all videos, doesn't happen with only one. Any video I click on it only plays the first 5 seconds doesn't load more. Goes into endless buffering
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Replying to @moneywaffles1
Thanks for confirming. Could you check if your device has any pending OS updates available? If yes, update to the latest version to see if that resolves the issue. Let us know how it goes.
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Replying to @TeamYouTube
Hey YouTube. still nothing, updated but that hasn't solved the issue yet. Would you like me to copy and paste the stats on here? Stats from youtube?
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Appreciate you trying those steps. Please send a feedback report directly from YouTube with these steps: https://yt.be/help/UEot . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!
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