@TeamYouTube I have YouTube Premium and background play enabled. Everytime I turn my phone screen off, the video stops playing and I get an explanation point in my notification next to the video. It's only a specific video. It works on other videos. Samsung Galaxy S9+ app up2date
Uh oh! Just to confirm, are you signed into the right account linked to the subscription? Also, please check if your device OS is updated to the latest version. Keep us posted.
-
-
It's the right account. Its just a specific video. Everything is up to date like I stated.
-
Thanks for trying those steps. We recommend reaching out to our YouTube Premium Support team. Here's how: http://yt.be/help/mnQE . They can look into the details and help you further. Hope this gets resolved.
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.