Just to confirm, have you already tried resetting the app on your Roku? Here's how: Settings > Reset app. Let us know if that helps.
Hmm. As a next step, please login to the account experiencing the issue and send a feedback report. You can do that by clicking on this link: https://yt.be/help/N51J . While you may not get an individual reply back, the details will help us identify and fix any issues.
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Glad it's fixed. Have a great weekend ahead.
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