@TeamYouTube I'm having a problem with a premiere video thumbnail where on my channel the thumbnail will be a random frame from my video while when you click the video the thumbnail shows up. Can you fix this glitch?pic.twitter.com/uhg2Hk8Iot
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Thanks for the info. While clearing your browser's cache and cookies clears things up on desktop, updating or reinstalling the app often fixes most issues on your mobile device. Let us know how it goes.
Ok i found the problem being that when im signed out i see the thumbnail. When i sign in, i see the random frame. Its when i login and view the channel as myself the problem shows up. This is after i cleared cache and cleared cookies on both desktop and mobile.
Thanks for trying those steps. Please send a feedback report directly from YouTube: https://yt.be/help/a4gp . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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