@TeamYouTube play back error when watching movies on Sky Q no idea what to do
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Replying to @stephkingg1997
Thanks for reaching out. Mind sharing more details about the issue you're experiencing and share screenshots if any. We'll look into it.
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Replying to @TeamYouTube
The report ID is 8S9M GWX1 RYW8 The film starts for a few second and this happens. My other purchases don’t start. It’s on sky Q.pic.twitter.com/0y39RkRbc8
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Replying to @stephkingg1997
Appreciate the info. Try resetting the app and restarting the device to see if that makes a difference. Keep us posted.
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Replying to @TeamYouTube
I’ve tried restarting the device but nothing happens
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Thanks for trying those steps. We suggest you getting in touch with our YouTube Purchases support team who will be able to help you with this. Contact them here: https://yt.be/help/zEEE . Hope this gets resolved.
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