Could you share the channel name in the email sent to you? Keep us posted.
We've received an update. We've also confirmed the partner's channel isn't suspended. The partner's email address may be connected to another channel, so you may advise them to use channel switcher so that they can see which channel has been suspended. Thanks.
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Understood. We've passed it to our creator support team for further investigation. We'll get back to you once we have an update.
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