@TeamYouTube my videos keep saying I’m in restricted mode but when I go into the settings it’s off and I still can’t watch the video
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Replying to @COLE___DOUVIER
We'd like to help. What device is this happening on? Also, try signing out and signing back in to see if that makes a difference? Keep us posted.
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Replying to @TeamYouTube
I’m on the apple iPhone XS Max and I’ve tried signing out multiple times it still doesn’t work
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Replying to @COLE___DOUVIER
Thanks for the details. Could you try uninstalling the app > restarting the phone > install the app again to check if that resolves the issue? Let us know.
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Replying to @TeamYouTube
No it still doesn’t work I’ve done that multiple times but if I switch to a new account and try and watch the same video it works
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Replying to @COLE___DOUVIER @TeamYouTube
But I really would like if we could solve the problem so I can get my old account back and working
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Appreciate your efforts. As a next step, please file a feedback report with as many details as you can while signed into your account: https://yt.be/help/feedback . You may not receive a direct response but this is how our team track info to investigate and fix issues.
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