@TeamYouTube I have the black screen issue. I've tried deleting and reinstalling the app, signing out, everything, but I still get a black screen on videos. What is going on? Only does this on phone app.
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Replying to @DrewSkiWilson
We'd like to look into it. Could you check if there are any pending OS updates available on your device? Also, mind sharing a few screenshots and additional info for us to look into it better? Keep us posted.
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Replying to @TeamYouTube
Everything is already up to date. Apparently this has been a common problem for the site since 2011. Really want to watch videos again. Lolpic.twitter.com/G8bkXPvzGQ
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Replying to @DrewSkiWilson @TeamYouTube
Only thing that plays is the audio, no video
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Replying to @DrewSkiWilson
Hmm, let's make sure that your device is running on the latest OS? Let us know how it goes.
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Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every report may not get a direct response, we review everything and use the details to investigate and fix issues.
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