@TeamYouTube I am not able to upload a custom thumbnail on my video. It says that there is a missing end of JSON, what does this mean?
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Replying to @Beta11001
Thanks for reaching out. Have you tried clearing your browser's cache and cookies? Here's how: https://yt.be/help/VSrG . Also, make sure you're using the most updated version of the browser. Let us know how it goes.
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Replying to @TeamYouTube
Hi there, I have done everything that you suggested to me above and it still is not working. I have a screenshot here!pic.twitter.com/ldhFcS81B4
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Replying to @Beta11001
Thanks for the screenshot. Try unchecking "block third party cookies" in the browser's settings. Also, could you try using a different browser or in Incognito mode to see if that helps? Let us know how it goes.
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Replying to @TeamYouTube
Thank you so much! All I had to do was unblock third party cookies. I really appreciate the help!
1 reply 0 retweets 1 like
You're welcome! Give us a shout if you need any help in the future. We're just a tweet away.
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