We'd like to help. Could you have the user reach out to us so we can troubleshoot this issue better? Keep us posted.
You can add location information to your Tweets, such as your city or precise location, from the web and via third-party applications. You always have the option to delete your Tweet location history. Learn more
We'd like to help. Could you have the user reach out to us so we can troubleshoot this issue better? Keep us posted.