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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. Ernesto Chavez‏ @jecha10 May 2
      • Report Tweet

      Why is #YoutubePremium failing again??? @YouTube I was considering getting the TV one but.. it has been failing badly lately...

      2 replies 0 retweets 0 likes
    2. RadioLeche‏ @radioleche May 2
      • Report Tweet
      Replying to @jecha10 @YouTube

      ...failing?

      1 reply 0 retweets 0 likes
    3. Ernesto Chavez‏ @jecha10 May 2
      • Report Tweet
      Replying to @laitduradium @YouTube

      Shi, ya van 3 veces dsd abril... fallan las cosas "premium" si bloqueas el cel se corta, si t sales del app, etc etc :/

      2 replies 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube May 2
      • Report Tweet
      Replying to @jecha10

      Hola, Ernesto. ¿Podríamos ayudarte? ¿Sigues teniendo problemas para acceder a las funcionalidades de YouTube Premium? Selecciona tu foto de perfil > "Suscripciones de paga" y comprueba que la suscripción está activada en el dispositivo en el que te sucede. Quedamos atentos.

      1 reply 0 retweets 0 likes
    5. Ernesto Chavez‏ @jecha10 May 2
      • Report Tweet
      Replying to @TeamYouTube

      Ya cheque todo eso, siempre es lo primero, pero en las funciones premium me aparece "payment required" ha sido un problema muy recurrente en los ultimos 30 dias... ademas de otros bugs.. y si tengo los pagos registrados..

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube May 2
      • Report Tweet
      Replying to @jecha10

      Mmm, ¿en este momento te está ocurriendo? De ser así, ¿podrías compartir dos capturas de pantalla, una donde se muestre que estás suscrito y otra mostrando ese mensaje que nos mencionas? Nos mantenemos a la espera.

      3:35 PM - 2 May 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Ernesto Chavez‏ @jecha10 May 2
          • Report Tweet
          Replying to @TeamYouTube

          Aplique la vieja confiable y reinicie el telefono, al parecer esto lo soluciono... gracias (el app tiene muchos bugs corriendo en el s10 btw)

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube May 2
          • Report Tweet
          Replying to @jecha10

          Gracias por informarnos. Nos alegra que hayas solucionado este inconveniente. No dudes en comentarnos cualquier otro problema que te ocurra con nuestra app en tu teléfono si necesitas ayuda. Estaremos encantados de ayudarte. Saludos.

          0 replies 0 retweets 0 likes
        4. End of conversation

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