@TeamYouTube I always leave a question and pin it to the top of my newest video, but today the comment keeps disappearing. I pinned a viewer's comment and that one disappeared as well! Not sure what is happening here?
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Replying to @DjamilaTweets
Thanks for reaching out. What device are you using? Have you tried any troubleshooting steps so far? Also, share the video URL for us to take a look. Keep us posted.
1 reply 0 retweets 2 likes -
Replying to @TeamYouTube
I tried leaving a comment and pinning from iPhone Xs Youtube app and my laptop using Chrome. This is the video: https://youtu.be/tzCuumrIazU I still don’t see my comments nor is anything pinned on any device I check from. Havent tried troubleshooting (not sure what to do?).
1 reply 0 retweets 2 likes
Thanks for the info. Could you try uninstalling the app, restarting your device and reinstalling it to see if that makes a difference? Also, while on browser try clearing the cache and cookies. Here's how: https://yt.be/help/sdfe . Let us know how it goes.
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