We'd like to help. Could you share more info about the issue? Keep us posted.
Could you check if you're able to submit a request for a verification badge on your channel here: https://yt.be/help/f2MZ ? Also, once you’re eligible, you’ll get a notification in your dashboard with instructions on how to redeem your Play button. Keep us posted.
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When did you hit your milestone? It typically takes about a week for your redemption code to be ready. You'll be notified in Creator Studio as soon as it is! If it’s been longer than that, reach out to the Creator Support team here: https://yt.be/help/partners .
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