@TeamYouTube my daughter is on my subscription to YouTube Premium, but her downloads are gone & her videos have ads. Mine are fine. What could be the problem?
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Replying to @IamSistaREAL
Thanks for reaching out. Make sure you're signed into the right account that is associated with your YouTube Premium subscription. Also, try signing out and signing back in to see if that fixes the issue. Keep us posted.
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Replying to @TeamYouTube
My daughter is on my account as a FAMILY MEMBER. How should she be signing in? I'm confused as to what her issue is.
I have no issue on mine. I'm in Louisiana & she's in Philadelphia, PA, BTW.2 replies 0 retweets 0 likes
Replying to @IamSistaREAL
Hmm, ask her to try these steps: delete the app > restart your device > reinstall the app. Let us know if that clears things up.
7:49 PM - 25 Apr 2019
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