This cuddly koala is everything we need to get us through the rest of the week. 
→ https://goo.gl/Q8rUY5 pic.twitter.com/PFIYowyCwE
We'd like to help. What device are you on? Have you tried any troubleshooting steps to fix the issue? Keep us posted.
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Hi I tried on iOS then on Android shall I try via my laptop ?
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Sure, let us know if that makes any difference.
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