It's been a few weeks now but has anyone else been having problems with the @YouTube app on @XboxSupport? Every few minutes this happens... #YouTube #Xboxpic.twitter.com/3PvclVsqe4
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Thanks for reaching out. Just to confirm, have you tried resetting the YouTube app on your Xbox? Here's how: Click on the gear icon > Click Settings > Click Reset App. Let us know how it goes.
Just did that and no change. TBH the error happened a lot faster than previous times. It only lasts for about 5-10 seconds but it's still annoying. Sound still plays but the picture disappears.
Appreciate you trying those steps. To help the right team look into this further, could you send feedback from the account/device experiencing the issue: https://yt.be/help/iYnH ? While you may not get a direct response, we do review everything and use the details to fix issues.
@TeamYouTube this is effecting hundreds of people including myself and its so annoying you seriously need to update the app that's the only solution to fix it.
We hear you. Mind sharing feedback so that our team can look into it? Here's how: https://yt.be/help/iYnH . While every individual report may not get a direct response, we do review everything and use the details to fix issues.
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