We'd like to help. Let us know what's happening and we'll see what we can do. Thanks.
To clarify, you'll need to have at least one of the account related info(i.e email/username & any recovery options). Hope this helps.
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Thanks for the info. Here's an additional guide that may help you regain access (it covers more scenarios): https://yt.be/help/kQvy . Hope it helps.
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