We'd like to know more. Can you let us know what is the custom URL that you're looking to claim? Also, share the channel URL, we'll take a further look.
Thanks for confirming. Could you try adding a few letters or numbers to make the URL unique to you? Also, let us know if trying from a different device helps in fixing the issue.
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While we wouldn´t be able to do it from our end, we recommend trying to uninstall the app, restarting your device and reinstalling the app to see if that makes a difference. Let us know if it does the trick.
End of conversation
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