We'd like to help. Are you on an Android or iOS device? If Android, try uninstalling and reinstalling the app updates. If iOS, try uninstalling the app, restarting your device and reinstalling it. Let us know if that makes any difference.
Yikes! For us to look into this further, please send a feedback report with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.