Sure, we'd be happy to help. To confirm, have you gone through this Help Center article to check the eligibility criteria and the steps to claim custom URL: https://goo.gl/k829nW ? Keep us posted.
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Replying to @TeamYouTube
I have. See attached screenshots for the process I've followed. Nothing happens when I click 'confirm choice' on the second screen.pic.twitter.com/TSZesNG5xc
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Replying to @CarriAccessAble
Thanks for the info. When we take a look at the screenshot shared, we notice that there is no suffix or prefix added to the desired custom URL. Also, clearing your browser's cache & cookies often fixes most issues & try using a different browser to see if that makes a difference?
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Replying to @TeamYouTube
I didn't get the option to add a suffix or prefix, the two screens I got are exactly as the screenshots, one after the other. Have tried clearing cache, cookies, different browser and different machine/os. Still the same thing happens.
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Replying to @CarriAccessAble
Thanks for the info. Mind sharing the channel URL? We'll take a look and pass it along to our team, keep us posted.
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Replying to @CarriAccessAble
Thanks for the info. We've passed this along to our team. Appreciate your patience.
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Replying to @TeamYouTube
I'm still struggling with this - do you have any updates for me please?
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Replying to @CarriAccessAble @TeamYouTube
I'm still struggling with this - do you have any updates for me please?
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Replying to @CarriAccessAble @TeamYouTube
@YouTube@TeamYouTube I still am not able to claim my custom url - please can you help??!!1 reply 0 retweets 0 likes
Looks like our team has reached out to you on the email associated with your channel. We'd suggest you to check if the email has been routed to your junk/spam folders. Let us know and we'll take it from there.
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