Hey @TeamYouTube
I cant watch Videos in VR. Whats going on?
My device is the Galaxy S8 if it is needed to know.
Thanks for the time,
Kevin
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Replying to @K1NG_K3V1N_
Thanks for reaching out. Just to confirm, are you using the YouTube VR app? Also, do you see any error message while watching videos? Send more details our way and we'll look into it further.
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Replying to @TeamYouTube
No, I am not using the YouTube VR App. I am using the feature that comes with the normal app. I don't see any error messages. The video plays for like 0.1 seconds without video, just audio and then it loads for 5 seconds playing the hole 360° Video on my screen.
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Replying to @K1NG_K3V1N_
Appreciate the details. We'd recommend uninstalling the app updates, restarting the device and reinstalling it to see if that makes a difference. Keep us posted.
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Replying to @TeamYouTube
Followed the instructions and it worked! Thank you so much for the time and help!


2 replies 0 retweets 0 likes
Glad that it's fixed now! We're just a tweet away if you have any more questions.
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