Thanks for the detailed info. Have you tried clearing the browser's cache & cookies to see if that fixes the issue? Here's how: https://goo.gl/e2dYZt . Also, try using a different browser to see if that makes any difference. Let us know.
Hey there, we'd like to help. What happens when you try to upload? Are you receiving an error message? Also, what device are you using? Are you having the same issue across devices/browsers? Share more details with a few screenshots and we'll look into it. Thanks.
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