@TeamYouTube I have 12.99 YouTube Premium and YouTube Music subscription. For the last three hours, the iOS apps haven’t played a single video or song. Not even the ones I’ve downloaded. Ty in advance.
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Replying to @mikedll
Thanks for reaching out. Just to confirm, are you signed in to the right account? Also, make sure you're using the latest version of the app and OS on your device. Keep us posted.
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Replying to @TeamYouTube
I didn’t change accounts but the issue started this morning, and persists. My playlists do indeed show. I’m using the latest iOS apps (music 3/19, YouTube today).
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Replying to @mikedll @TeamYouTube
When I hit play, the spinner freezes and the app becomes unresponsive (music app). Screenshot attached.pic.twitter.com/u0C4HBDd45
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Replying to @mikedll
Thanks for the screenshot. Please try force stopping the app, restarting your device and relaunching it. Let us know if that helps.
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Replying to @TeamYouTube
Both apps worked after I followed your directions. Thank you.
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Glad to hear that! Give us a shout if you have any questions in the future.
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