@TeamYouTube Hi! Why do my subscribers sometimes not receive my live notifications? Load less than 3 videos within 24 hours and the channel has 5 thousand subscribers
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Replying to @mirkopapella
Hi Mirko. Could you have your subs check their bell icon settings for your channel and see if they've opted-in to receive all notifications? Also, have them check their account & device level notification settings: https://goo.gl/PdDKZW . Let us know if this helps.
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Replying to @TeamYouTube
Yes, my subscribers has enabled PUSH/MAIL notifications with "bell icon" enabled. But notifications from LIVE events not sent... any restriction about number of subscribers?
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Replying to @mirkopapella
Thanks for the details. Just to confirm, have you selected "Publish to Subscriptions feed and notify subscribers" before publishing your videos? Let us know.
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Replying to @TeamYouTube
"It is currently not possible to disable public live stream video notifications. However, unlisted live streams will not send notifications." from (https://support.google.com/youtube/answer/7457584?hl=en …) I mean live videos, and not exists this settings for live.
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Replying to @mirkopapella
Understood. Could you follow us so we can share the next steps over DM? Let us know once you have.
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Thanks for following us. We've sent you a DM.
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