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Replying to @mattsherm95
We'd like to help. What device are you using? Also, make sure you're signed in to the right account which has active YouTube Premium subscription. Let us know.
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Replying to @mattsherm95
Thanks for the info. To confirm, have you tried signing out of the app and signing back in? Also, make sure you're running the most updated version of the app/OS. Keep us posted.
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Replying to @TeamYouTube
I have signed in and out and have updated to the latest version
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Replying to @mattsherm95
Hmm, our YouTube Premium purchase support team can help you with this, contact them here: https://goo.gl/m11wvR . Hope this gets resolved.
11:50 PM - 27 Mar 2019
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