@TeamYouTube Hey I can't upload a video because it says it can't process the file but it's an MP4 file. What's going on?pic.twitter.com/GZGgnyinRp
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We'd like to help. Just to confirm, what device are you using? Does this happen across devices/browsers? Also, have you taken a look at our Help Center resource on common uploading errors and how to fix them: https://goo.gl/r2zzEa ? Let us know.
I'm uploading from my desktop on google chrome, should I try something else?
Thanks for the info. We'd recommend you try clearing your browser's cache & cookies. Here's how: https://goo.gl/Wd8awb . Also, make sure that you're using the supported file format. More info: https://goo.gl/yFKJtT . Let us know how it goes.
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