We'd like to look into this. Are you on iOS or an Android device? Do you see any specific error message while accessing the app? Keep us posted.
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I’m using an iPhone, there’s no error message; the app loads and the video starts playing then the screen goes blank and then goes back to the NowTV home screen
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Thanks for the info. If you haven't already, try uninstalling/reinstalling the app. Also, check if the app is running on the latest update. Let us know how that goes.
End of conversation
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