@YouTube I’m not going to keep paying for premium if my videos don’t download! The app shows my videos as being downloaded when they aren’t.
If it wasn’t for @theviewersvoice I would’ve got rid of premium.
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Replying to @ToxicBlonde81
Thanks for reaching out. Could you try signing out of your account and signing back in and see if that helps? Also, mind sharing screenshot of what you see from your end? Let us know.
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Replying to @TeamYouTube
It shows the videos as downloaded but soon as I get off WiFi it then shows it as not being downloaded.
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Replying to @ToxicBlonde81
That's odd. What device are you on? Also, try using a different device to see if that makes any difference. Let us know how it goes.
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Replying to @ToxicBlonde81
Thanks for confirming. We suggest getting in touch with our YouTube Premium Support team. Here's how: https://goo.gl/akUj5G . Hope this helps!
1:30 PM - 25 Mar 2019
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