@YouTube Hi guys. We have a problem with our account which we have been unable to resolve on the YouTube Help Center. Thank you.
-
-
Replying to @atlasandboots
Hi there. Mind sharing more specifics about the issue that you're facing for us to look into it? Keep us posted.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Thanks for getting back to us. Our most popular vid has gone missing from our 'Popular uploads' playlist & we can't get it back. + the order is all messed up. They are not in order of popularity anymore. See: https://www.youtube.com/atlasandboots This is missing: https://www.youtube.com/watch?v=IOLUb4wSsQQ … Thanks
2 replies 0 retweets 0 likes -
Replying to @atlasandboots
Appreciate the info. We've checked and are able to see the video in question when sorted for 'Most popular' videos on your channel. Could you try checking on a different device to see if it isn't the case? Also, try signing out & signing back in to see if that makes a difference.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Hi. Thanks for the tip. It seems it's a login issue. If I view it in an incognito window it works (across devices and browsers) but whenever I login (even on an android phone) it screws up. very strange. As long as other viewers see it properly that's OK.
1 reply 0 retweets 0 likes -
Replying to @atlasandboots @TeamYouTube
This is the view when I'm logged in...pic.twitter.com/C39HPDG433
1 reply 0 retweets 0 likes
Appreciate the report, we're currently investigating!
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.