Ok @YTCreators I have a question, why is it every time I go a pick a thumbnail for my videos one of three options I get is a screen shot from my intro?
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Replying to @Bashido_Dragon
Thanks for reaching out. What device are you on? Also, mind sharing screenshot of what you see from your end? Let us know.
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Replying to @TeamYouTube
Well I use the YouTube studio app and the image you see I did take a screenshot but I shorted it now the red image is from my intropic.twitter.com/2JrDnrRE9y
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Replying to @Bashido_Dragon
Thanks for the screenshot. Just to confirm, have you already tried signing out and signing back in to your account to see if that helps? Let us know.
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Replying to @TeamYouTube
I log in on a computer every time to upload or do you mean on the app
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Replying to @Bashido_Dragon
So, we suggest you to uninstall and reinstall the app to see if that helps. Keep us posted.
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Replying to @TeamYouTube
Well I uninstalled it waited for 10 minutes and reinstall it and still the same thing
1 reply 0 retweets 0 likes
Thanks for confirming. As a next step, share more details in a feedback report using these steps: https://goo.gl/VjzRwm . That helps us identify and fix issues. Make sure you're logged into the account experiencing the issue when you send it in!
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