@YTCreators my most popular video has disappeared from my channel and I havnt received and email or anything can I please get some help?
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Replying to @rolfe_rupert
Mind sharing the video URL? We'll take a look. Also, could you check your email's spam/junk folder if it got routed there? Thanks.
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Replying to @TeamYouTube
Sorry I found the video but the most popular section on my channel is all messed up my most viewed video is like 6th down do you know why this could be?
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Replying to @rolfe_rupert
Glad you found it. We've had a technical issue with sorting videos by 'Most popular' which is fixed now. If you haven't already, try signing out and singing back in and clearing your browser's cache and cookies. Let us know if this helps.
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Replying to @TeamYouTube
Tried signing out and signing back in and it’s still all messed up
1 reply 0 retweets 0 likes
Thanks for trying the steps. We've passed this along to our team. In the meantime, please send a feedback report with these steps: https://goo.gl/WdI0BK . You may not get a direct response, but we do review all the details to identify and fix issues.
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