Our Creator Support team should be able to look into this and help you with more info. Get in touch here: https://goo.gl/BxLi8H . Hope this gets resolved.
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Replying to @SaundersTech
Appreciate you sharing your thoughts. You can always tell us what we could do better using the 'Send feedback' option: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to improve our product.
5:59 AM - 22 Mar 2019
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