We'd like to help. Have you tried signing out of your account, restarting your device, signing back in and then reaching out to our Creator Support team? Also, you can follow these steps to get in touch with them: https://goo.gl/BxLi8H . Let us know if that helps.
Appreciate you trying the steps. Is there something that we can help you with? If you could tell us why, we would like to find ways to get you connected to our Creator Support team. Keep us posted.
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Thanks for the details. We've passed this along to our Creator Support team to look into it. Look out for an email update shortly.
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