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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. GybertGamerYT  🇨🇴‏ @GybertGamerYT Mar 19
      • Report Tweet

      @TeamYouTube A día de hoy todavía tenemos el problema colocando Miniaturas a un vídeo, ya que no se guardan correctamente, ni siquiera colocandola varias veces, Mientras en pc se aprecian bien, en el móvil ni limpiando el cache se ven como deben.

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube Mar 19
      • Report Tweet
      Replying to @GybertGamerYT

      Hola, nos gustaría ayudarte. ¿Te has asegurado de revisar que tengan el tamaño, resolución y formato correcto? En este enlace podrás encontrar más información sobre cómo agregar las miniaturas correctamente: https://goo.gl/SYWGhh . Haznos saber si te funciona.

      1 reply 0 retweets 0 likes
    3. GybertGamerYT  🇨🇴‏ @GybertGamerYT Mar 19
      • Report Tweet
      Replying to @TeamYouTube

      Si he revisado todo, y tengo todo sin problema, uso formato jpg, en algunas veces png, resolucion: 1920x1080, no supera los 2mb de peso, y la miniatura se sube bien, pero es como si YouTube no la guarda correctamente y no se aplica como debe ser.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Mar 19
      • Report Tweet
      Replying to @GybertGamerYT

      Mmm, para ayudarnos a comprender, ¿podrías enviar capturas de pantalla de cómo se ven? ¿Has comprobado desde diferentes dispositivos móviles? Las URLs de los vídeos que te estén dando esta incidencia también serán de ayuda. Quedamos atentos.

      2:01 PM - 19 Mar 2019
      1 reply 0 retweets 0 likes
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        2. GybertGamerYT  🇨🇴‏ @GybertGamerYT Mar 19
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          Replying to @TeamYouTube

          En la primera imagen adjunto la edicion del video, muestro como se ve la miniatura perfectamente, pero a la hora de ver mis videos en la sesion de "videos" se ven sin la miniatura, inclusive en la pestaña de comunidad tambien se ven sin miniaturapic.twitter.com/vhbGhYIJp2

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          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube Mar 19
          • Report Tweet
          Replying to @GybertGamerYT

          Gracias por la información. ¿Podrías decirnos si te aparece lo mismo desde otros dispositivos? Quedamos a la espera.

          1 reply 0 retweets 0 likes
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