@YouTube so I pay for premium service and somehow I still keep getting ads every now and then. I agree that US looks great but I pay not to see that. Even on my downloaded videos. Got a fix?
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Replying to @SoephieJ
We'd like to help. Make sure you're logged into the right account. Also, try signing out of the app and signing back in to see if that resolves the issue. Let us know how it goes.
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Replying to @TeamYouTube
Definitely the right account and it's not an every single time issue. It occurs randomly and not on every video. Perhaps it's more of a bug?
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Replying to @SoephieJ
Got that. We haven't received any such reports yet. Could you make sure the YouTube app is updated to the latest version? Also, try restarting the device to see if it helps. Keep us posted.
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Thanks for trying those steps. We'd recommend you to get in touch with our YouTube Premium support team. They can look into this further, here's how: https://goo.gl/m11wvR . Hope this gets resolved.
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