We'd like to help. What device are you on? Also, share screenshots and more info for us to look into it. Keep us posted.
Thanks for confirming. Could you try clearing your browser's cache and cookies to see if that makes a difference? Here's how: https://goo.gl/U6TA4B . Also, try using another browser and Incognito mode too. Let us know how it goes.
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Thanks for trying those steps. Share more details in a feedback report using these steps: https://goo.gl/VjzRwm . That'll help us identify and fix issues. Make sure you're logged into the account experiencing the issue when you send it in.
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