Appreciate your efforts in trying to fix it. Please send us a feedback report with as many details as possible, following the steps here: https://goo.gl/WdI0BK . While every individual report may not get a direct response, it helps us investigate and fix issues. Thanks.
That's odd. Could you try uninstalling the app updates, restarting the phone & reinstalling the app updates? Also, check if the app is updated to the latest version. Let us know how it goes.
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