@TeamYouTube why are my pinned comments not appearing on my videos?
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Replying to @WildSpartanz
We'd like to look into this further. What device are you on? Also, could you try signing out and signing back in to see if that make a difference? Keep us posted.
1 reply 1 retweet 29 likes -
Replying to @TeamYouTube
I'm on desktop and i've checked logged out, the pins are up for 30 seconds then disappear
1 reply 1 retweet 35 likes -
Replying to @WildSpartanz
Thanks for confirming. Could you try clearing your browser's cache and cookies, using a different browser or Incognito mode? Let us know if either of these helps fix the issue.
1 reply 1 retweet 19 likes -
Replying to @TeamYouTube
I tried Incognito still they aren't showing. They don't even show on my actual account. I pin them and they disappear after 30 seconds
1 reply 1 retweet 32 likes -
Replying to @WildSpartanz
Thanks for confirming. Could you try using a different device to see if that makes a difference? Let us know how it goes.
1 reply 1 retweet 19 likes -
Understood. Could you file feedback report using these steps: https://goo.gl/VjzRwm ? That'll help us identify and fix issues. Make sure you're logged into the account experiencing the issue when you send it in. Appreciate it!
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