We're here to help. A few questions before we start troubleshooting. Which device are you using? Also, is this happening with a particular video or all of them? Keep us posted.
Hmm, to help the right team investigate better, please send a feedback report on the issue with these steps: https://goo.gl/WdI0BK . While you may not receive a response, the details will help us identify and fix issues.
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