We're here to help. A few questions before we start troubleshooting. Which device are you using? Also, is this happening with a particular video or all of them? Keep us posted.
Thanks for the info. Could you try clearing your browser's cache and cookies to see if that makes a difference? Here's how: https://goo.gl/U6TA4B . Also, try using another browser and Incognito mode too. Let us know how it goes.
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Sure, tweet @ us if you need any further help! Thanks.
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