@TeamYouTube the app keeps freezing the video still plays but when I tap it nothing happens, I click on another video in suggestions nothing happens, I try scrolling down into the comments nothing happens. Why does this happen?
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Replying to @JoeVGaming
That's odd. Have you tried updating/reinstalling the app after restarting the device to see if that fixes it? Also, note that you may lose your existing offline content when you uninstall the app. Let us know.
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Replying to @TeamYouTube
I tried reinstalling the app but it still happens.
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Replying to @JoeVGaming
Appreciate your efforts. Let's make sure your device has no pending updates and it's running the most updated OS. Let us know if that helps.
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Replying to @TeamYouTube
According to the settings, my software is up to date.
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Thanks for confirming. As a next step, please file a feedback report while signed into your account: https://goo.gl/FTqBhK . You may not receive a direct response but this is how we track info to investigate and fix issues.
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